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“Research shows that corporate purpose statements often do more harm than good because they are political exercises rather than words that people passionately believe in,” were the words of Dr. Robert Quinn when I interviewed him for “A Better Place To Work: Daily Practices That...

“A positive people culture is one where people experience positive emotions, optimism, cohesion, gratitude and humour, and where they have, as a consequence, a real sense of engagement” Dr. Michael West, Professor of Organizational Psychology, Lancaster University Management School. My interview with Dr. West was one...

I skied for 20 years before I learned this concept that made all the difference! I took a lesson where the instructor talked to us about the “fall-line” of the mountain. This is the direction water will flow when it is free to run. When...

"No matter how good you are at negativity, you’re also capable of positivity.” - Barbara Fredrickson Bad things happen. Things hit us the wrong way sometimes. Life has it’s own timetable. And while we may need to wallow in it awhile or have a meltdown occasionally,...

I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees, but the right customers – and today I want to talk about customer culture. Wal-Mart Chairman, Sam Walton nicely sums up one of...