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What does it take to be a transformational leader? Most organizations are more focused on problem-solving than on new possibilities. But when the person leading the change can present a compelling vision in a way that gets others engaged, it is infectious. Being the vision-keeper for change...

Photo by henor teneqja on Unsplash. A SPIDER SAID IT BEST… Once upon a time, in a positively beautiful book written by E.B. White, there lived a little spider whose name was … Charlotte. Our heroine was small and grey, courageous and kind, gracious and extremely hard-working!...

Have you ever wondered whether you can improve your organization’s customer culture? I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees but the right customers. Wal-Mart Chairman Sam Walton nicely sums up one...

“Every choice you make leads you away from your vision or moves you toward it.” ~ Patti Digh Are you interested in cultivating a more positive workplace culture? Chances are that most leaders will answer “yes” to this, but achieving it is easier said than done. A new...

“Research shows that corporate purpose statements often do more harm than good because they are political exercises rather than words that people passionately believe in,” were the words of Dr. Robert Quinn when I interviewed him for “A Better Place To Work: Daily Practices That...

I caught up with my friend Kathryn on a recent trip through Field, in the Canadian Rockies, where she and her husband run a pottery studio. Getting together reminded me of when we worked together as lifeguards in my teens at a small, outdoor pool...

“A positive people culture is one where people experience positive emotions, optimism, cohesion, gratitude and humour, and where they have, as a consequence, a real sense of engagement” Dr. Michael West, Professor of Organizational Psychology, Lancaster University Management School. My interview with Dr. West was one...