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People used to take vacations. Real ones. I was one of them. I’d go for 2-3 weeks somewhere with no phone or email. Nowadays this disconnection is out of the ordinary. When in Athens recently, I was hiking with my mother up the steps to see...

I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees, but the right customers – and today I want to talk about customer culture. Wal-Mart Chairman, Sam Walton nicely sums up one of...