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A couple of decades ago I was an employee in an organization going through a massive change process.   It appeared (at least to this employee) that very little thought was put into understanding the culture of the organization and how that might impact the results...

People used to take vacations. Real ones. I was one of them. I’d go for 2-3 weeks somewhere with no phone or email. Nowadays this disconnection is out of the ordinary. When in Athens recently, I was hiking with my mother up the steps to see...

How many people do you know that completely disconnect from work anymore…ever? I receive countless bounce backs from people when they are out of the office and “have limited access to email” and yet I will get a response back from them that same day. Our society...

I realize it may have been some time since I have been in touch with you. But with some exciting news and updates to share, the timing seemed right to reconnect. My work is still focused on influencing positive shifts in workplace culture and furthering organizational...

I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees, but the right customers – and today I want to talk about customer culture. Wal-Mart Chairman, Sam Walton nicely sums up one of...