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  I’m writing a chapter of my book while out on the Wild West Coast of Vancouver Island in Ucluelet, where when the sun shines it is the most beautiful place on earth, and when it rains, it rains sideways. My only responsibility in exchange for...

I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees, but the right customers – and today I want to talk about customer culture. Wal-Mart Chairman, Sam Walton nicely sums up one of...