Have you ever wondered whether you can improve your organization’s customer culture? I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees but the right customers. Wal-Mart Chairman Sam Walton nicely sums up one...
“Every choice you make leads you away from your vision or moves you toward it.” ~ Patti Digh Are you interested in cultivating a more positive workplace culture? Chances are that most leaders will answer “yes” to this, but achieving it is easier said than done. A new...
Learning how to ask better questions is one of the best things we can do. It helps us to be more positive, aids in problem-solving and promotes constructive dialogue. I’ve worked with many different organizations and see the same workplace culture challenges arise repeatedly. Almost every...
Many leaders claim they want to improve workplace culture, but what does it take to put this into action? How do you keep teams engaged and energized enough to tackle big challenges? Creating a flourishing workplace culture is an ongoing process of open conversations and empowering action....
Two roads diverged in a wood, and I— I took the one less traveled by, And that has made all the difference. • Robert Frost, from “The Road Not Taken” We spent our Thanksgiving weekend with our small family and close bubble of friends. There was laughter, delicious food,...
Most organizations that encourage mindfulness practices amongst their employees do this for the benefit of employee well-being, as it offers clarity of thinking, better concentration, and the ability to stay calm under pressure. However, there are some other very powerful and fascinating benefits to this practice....
Featured Image by Elena Lena on Reshot. My friend used to get up when it was still dark, the sun just beginning to rise, strap on a head lamp and get outside for his early morning walk. His advice was, “Even if you don’t feel like...
“Research shows that corporate purpose statements often do more harm than good because they are political exercises rather than words that people passionately believe in,” were the words of Dr. Robert Quinn when I interviewed him for “A Better Place To Work: Daily Practices That...
When I get a consulting request from a small business or team to work with them on their culture, it is often when they have reached the size of about 35 employees. Up until this point the business or group has been growing and there...
This morning my yoga instructor reminded us that how we transform is through daily practices. She was talking about our bodies and minds, but the transformation of leaders, teams and organizational culture also works this way. We transform through what we decide to do daily....