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Photo by henor teneqja on Unsplash. A SPIDER SAID IT BEST… Once upon a time, in a positively beautiful book written by E.B. White, there lived a little spider whose name was … Charlotte. Our heroine was small and grey, courageous and kind, gracious and extremely hard-working!...

Have you ever wondered whether you can improve your organization’s customer culture? I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees but the right customers. Wal-Mart Chairman Sam Walton nicely sums up one...

“Every choice you make leads you away from your vision or moves you toward it.” ~ Patti Digh Are you interested in cultivating a more positive workplace culture? Chances are that most leaders will answer “yes” to this, but achieving it is easier said than done. A new...

Do you enjoy giving constructive feedback at work? How about receiving it? Most people say “no” to these questions, yet when asked if they like to learn and grow in their career, the answer is almost always a resounding “yes.” But it’s almost impossible to grow without...

Two roads diverged in a wood, and I— I took the one less traveled by, And that has made all the difference. • Robert Frost, from “The Road Not Taken” We spent our Thanksgiving weekend with our small family and close bubble of friends. There was laughter, delicious food,...

Photo by Brooke Cagle on Unsplash. Have you taken any trips around a vicious cycle lately? Or down a downward spiral? You know, those times when one thing compounds on another, and before you know it, you’re feeling overwhelmed and in a state of languishing. This...

Photo by Charlotte Coneybeer on Unsplash Life has really changed, hasn’t it? Two months ago, you never would have imagined that your business would still be on hold - that you’d be completely reinventing how you operate. You may have thought this pandemic would pass in...

As I begin to write this article, I am in quarantine in my white house, with its small front porch. The days are warm, spring is well and truly here. It’s green outside, and flowers bloom everywhere. The ocean tides come and go as they...

Featured Image by Elena Lena on Reshot. My friend used to get up when it was still dark, the sun just beginning to rise, strap on a head lamp and get outside for his early morning walk. His advice was, “Even if you don’t feel like...