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Have you ever wondered whether you can improve your organization’s customer culture? I work with leaders to create more positive workplace cultures that attract and retain the right people – not just the right employees but the right customers. Wal-Mart Chairman Sam Walton nicely sums up one...

“Every choice you make leads you away from your vision or moves you toward it.” ~ Patti Digh Are you interested in cultivating a more positive workplace culture? Chances are that most leaders will answer “yes” to this, but achieving it is easier said than done. A new...

Photo by Brooke Cagle on Unsplash. Have you taken any trips around a vicious cycle lately? Or down a downward spiral? You know, those times when one thing compounds on another, and before you know it, you’re feeling overwhelmed and in a state of languishing. This...

“Research shows that corporate purpose statements often do more harm than good because they are political exercises rather than words that people passionately believe in,” were the words of Dr. Robert Quinn when I interviewed him for “A Better Place To Work: Daily Practices That...

I caught up with my friend Kathryn on a recent trip through Field, in the Canadian Rockies, where she and her husband run a pottery studio. Getting together reminded me of when we worked together as lifeguards in my teens at a small, outdoor pool...

When I get a consulting request from a small business or team to work with them on their culture, it is often when they have reached the size of about 35 employees. Up until this point the business or group has been growing and there...

When I was doing research for my Master’s degree back in the 90’s, I remember interviewing a number of directors from a municipal government about their views on employee health and assistance. There was a prevailing notion at the time that if an organization was...

“A positive people culture is one where people experience positive emotions, optimism, cohesion, gratitude and humour, and where they have, as a consequence, a real sense of engagement” Dr. Michael West, Professor of Organizational Psychology, Lancaster University Management School. My interview with Dr. West was one...

I skied for 20 years before I learned this concept that made all the difference! I took a lesson where the instructor talked to us about the “fall-line” of the mountain. This is the direction water will flow when it is free to run. When...